FAQ

1. Is it safe to provide my credit card/payment information?

YES, our store is powered by Shopify which is one of the most trusted e-commerce platforms. Shopify is certified Level 1 PCI DSS compliant. All Shopify stores include an SSL certificate that uses industry standard 256-bit encryption technology. This is the same level of encryption used by large banks to keep your information secure.  

2. Will I get support if I have an issue or a query?

Definitely, yes, we have a dedicated support team who will happily assist. It can be an issue or any help with our dashboards. Our support policy is to address the customer query ASAP regardless of the product they purchase.  

3. Is this a one time payment or monthly membership?

All our products are ONE TIME PAYMENT. We do not offer subscriptions so whatever you pay will be be one time.  

4. How do I access my downloads?

After you checkout, you will be taken to a download page. You will also get a download link in your email.

5. What if the download link does not work?

Sometimes links can be blocked by a corporate firewall so please try using the link from a different network or from home. If you still cannot access drop an email to support@owl-analytics.co and use our Contact Us Page.  

6. Do you provide refunds?

We will REFUND the full amount in the following scenarios - 

1. Templates don't work as described, and we cannot fix your problem in a reasonable time. 
   
2. Templates are missing from your download and we cannot provide you the same templates shown on the site.
3. You are not able to access the download. We will try to provide different mediums but if none of them work for you then we will refund your amount. 

7. What are the different types of payments accepted?

We accept Apple Pay, Google Pay, Master Card , Amex and VISA. 

8. Do these dashboards work with Excel?

Yes, the dashboards are built using MS Office so will work on Excel.

9. Can the dashboards be customized or edited?

Yes, our dashboards can be edited and changed as you need. There are no restrictions.

10. How will I get my FREE monthly updates?

We will send download links to your email in the first few days of the month. We will send it to the email provided when making the purchase.

Power BI:

1. What are Power BI Dashboards?

Power BI Dashboards are interactive visualizations that provide insights into your data. They allow you to monitor key metrics, track performance, and make informed decisions based on real-time data.

2. What types of Power BI Dashboards do you offer?

We offer a variety of pre-built Power BI Dashboards tailored to different industries and business functions. Whether you need sales dashboards, financial dashboards, or operational dashboards, we have you covered.

3. What is Power BI Consultancy?

Power BI Consultancy involves expert guidance and support in implementing Power BI solutions for your business. Our consultants will assess your needs, design custom solutions, and provide training to maximize the value of Power BI for your organization.

4. How can I request a consultation?

You can request a consultation by filling out the form on our Contact Us page or by reaching out to us directly via phone or email. Our team will promptly respond to discuss your requirements and schedule a consultation at your convenience.

5. Do you offer custom dashboard development services?

Yes, we specialize in custom dashboard development tailored to your specific business needs. Whether you require a unique visualization or integration with other systems, our team will work closely with you to deliver a solution that meets your requirements.

6. What is data modeling, and why is it important?

Data modeling is the process of structuring and organizing data to facilitate analysis and decision-making. It is crucial for ensuring data accuracy, consistency, and relevance in Power BI dashboards. Our data modeling services help optimize your data architecture for better insights and performance.

7. How can I get started with your services?

To get started, simply contact us through our website or reach out to us via phone or email. Our team will discuss your requirements, provide recommendations, and guide you through the process of leveraging Power BI for your business success.

8. Are your Power BI dashboards compatible with my data sources?

Yes, our Power BI dashboards are compatible with a wide range of data sources, including Excel, SQL databases, SharePoint, Salesforce, and more. We can also assist with data integration and transformation to ensure seamless connectivity with your existing systems.

9. Can I customize the look and feel of the Power BI dashboards?

Yes, our Power BI dashboards are fully customizable to align with your branding and preferences. From colors and fonts to layout and design elements, we can tailor the dashboards to reflect your unique style and identity.

10. Do you provide training and support for Power BI users?

Yes, we offer comprehensive training and ongoing support for Power BI users at all skill levels. Whether you're new to Power BI or looking to enhance your expertise, our training programs and resources will empower you to harness the full potential of the platform.